• Join Sky
  • My Sky
  • Sky Products
  • TV Listings
  • Sky Help Centre
  • Email & Tools

Help and Questions

Joining Sky FAQs

Joining Sky

Love the idea of watching great entertainment but you’d like more information before taking the next step? Find out everything you need to know right here.
Installing Sky FAQs

Installing Sky

Discover what happens after you’ve joined Sky - how your products get set up, what happens on the day, how long it takes and what you can do to prepare.
Returning to Sky FAQs

Returning to Sky

We're always pleased to welcome people back to Sky – and we make it easy for you. If you’ve got any questions about how to come back, you’ll find the answers here.

Please note:

Sky TV Subscription and VAT changes: Monthly TV prices shown apply from 1 January 2010 (packages from £18 a month). Our current prices, which are shown in your basket on ordering, will apply to any period before 1 January 2010 in which your Sky TV account is active.

Standard set-up for new customers: Current standard set up lead times for new Sky TV customers for UK mainland currently average 7-10 days and are likely to increase before Christmas. Existing customers may be longer. Standard set-up for free Sky+HD box is £30 for new customers (£15 if you take a new Multiroom subscription). Standard set-up for £49 Sky+HD box is £30 for new customers (£15 if you take a new Multiroom subscription). Standard set-up for Sky+ box is £30 for new customers (£15 if you take Multiroom). Non-standard set-up may cost extra. Standard set-up for a standard Sky box is £60 for new and existing customers. Standard set-up £117.45 without Sky TV. Non-standard set-up may cost extra. Sky Broadband set-up fees for existing Sky TV customers - £60 for Base, £30 for Everyday & Connect or free for Unlimited.

Sky TV Subscription: Packages from £18-£48.50 per month (pm). Sky Box Office costs extra.

General: Prices shown apply to customers paying by Direct Debit. An additional 50p per month is payable by customers paying by continuous credit card. Your Sky box(es) must be connected to a fixed telephone line for 12 months. Sky+/Sky+HD box prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Minimum Sky TV/Sky+/HD Pack/Multiroom subscriptions 12 months. You must be 18 years or over. Prices subject to change. Information only applies to residential customers in UK, Channel Islands and Isle of Man. Further terms apply. Calls cost 5p per minute (plus up to 8p connection fee) for BT customers. Calls from other providers may vary. Correct at 3 November 2009.